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INTRODUCTION AND GENERAL PROVISIONS
Your reservation and the accommodation agreement made with The Trouville Hotel, whether made by you directly or via a third party such as a travel agent will be subject to these Reservation Terms and Conditions and the Reservation Privacy Policy set out below.
When you make your reservation, whether online or by telephone, you will be deemed to have read, understood and accepted these Reservation Terms and Conditions and our Privacy Policy.
If you make your reservation via a travel agent, or other third party, then you have a separate legal relationship with that party and The Trouville Hotel has no liability for any acts or omissions of such party including their observance of your data protection rights.
When you make your reservation, you will be deemed to have read, understood and accepted the terms and conditions for using The Trouville Hotel website and any relevant terms and conditions shall be deemed to be incorporated into your reservation and the accommodation agreement with the hotel.
RESERVATIONS PROCEDURE AND POLICIES
Online reservations
The Trouville Hotel website and telephone facility enables you to check the accommodation offerings and availability (and related products and services), and then submit an online or telephone reservation. On completion of the reservation process, the Reservations Facility will transmit an online or email confirmation of your reservation. A reservation is only valid when a reservation number has been issued.
Hotel Prices
The prices indicated on the website and telephone facility for the hotel rooms, products and services are subject to availability. Dining is only included if indicated in the rate policy. Taxes and service charges are only included if indicated in the rate policy.
Payment
It will be necessary for you to provide credit card details to secure a room, product or service reservation. The credit card may then be used by The Trouville Hotel for payment of a deposit as advised at the time of booking or as a guarantee for a future payment, in the case of a no-show, a cancellation or change to the reservation.
Cancellations and Amendments
You should make any cancellations or amendments to your reservation using the same channel through which you booked, either online or by telephone. The cancellations and amendments policy that applies to your reservation will be as advised at the time of booking.
Rate/Reservation Validity
Reservation confirmations are provided to you solely for your convenience. The Trouville Hotel will retain official records of reservation transactions, including details of dates of stay and room, product and service rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, The Trouville Hotel’s official records shall prevail. Tampering with this confirmation to alter any room, product or service rate or any other reservation information is strictly prohibited and will have legal consequences.
Early Departure
The Trouville Hotel operates an early departure penalty fee and some room, product and service rates may also require a minimum stay. You may change your check out date without a penalty only with the express permission of a senior member of the management team.
Currency
Reservations will be charged in the hotel’s local currency as shown on The Trouville Hotel’s website or given over the telephone at the time of booking. The price shown is based on today’s exchange rate. Any currency conversion is for guidance only. A foreign currency transaction may be charged by your card provider. Any deposits or pre-payments will be deducted from the final reservation invoice in the hotel’s local currency.
A refund of a deposit or prepayment, if any, will be subject to the exchange rate applied by your payment card provider at the time of any such refund and may differ from the exchange rate applied at the time such deposit or prepayment was made.
Rate Requirements
As some rates have special requirements at check-in, you should verify that you qualify for the rate that you have reserved. The Trouville Hotel are not obligated to honour this rate if you do not qualify or do not have proof of qualification.
Pre-paid Reservations
Some rate plans require prepayment in full and are non-cancellable, non-refundable, non-changeable and non-transferable. This will be identified in the rate description. For these rate plans, once you make a reservation your credit card will be charged for the full amount. Credit will not be given for any unused reservation and the amount paid by you for such reservation cannot be used toward any other/future reservation.
Guarantee Rules
For reservations guaranteed with a credit card at the time of making your reservation, rooms are held until the check-out time on the day following the day of arrival. The Trouville Hotel may authorise the room, product or service rate prior to arrival and reserve funds, including taxes, on the credit card to determine the validity of the credit card. Rooms, products or services booked with an invalid credit card are subject to immediate cancellation.
Overbooking
In the event that a guest cannot be accommodated due to The hotel overbooking or an unforeseen circumstance, the hotel will attempt to accommodate guests at a comparable property in the area for the night(s) for which the hotel is unable to accommodate such guests, and will pay for transportation to that property.
Special Requests
The Trouville Hotel will strive to honour any request for specific room types or bed types and may confirm such arrangements at the time you make your reservation. Until specific confirmation is issued then your request cannot be guaranteed and the hotel cannot guarantee that your request will be honoured.
Pets
Small dogs are welcome to stay in the hotel bedrooms, but are not allowed into the public areas such as the bars and restaurants. There is a nightly charge for dogs and we may require a damage/cleaning deposit at the time of check-in which may be non-refundable. Please note that our team will not access your bedroom if your pet is left in there on their own.
External services
The Trouville Hotel website and telephone facility may advertise the opportunity to purchase products or services from independent third party suppliers (“independent suppliers”) including, by way of illustration only and without limitation, excursions, theatre tickets and sporting activities (“external services”). The following provisions apply to all external services:
(i) All information on the website or otherwise communicated by The Trouville Hotel team regarding external services has been provided to the hotel by the independent suppliers. Such information does not constitute any endorsement or recommendation of the external service by the hotel and is for general guidance only. The Trouville Hotel makes any representation or warranty, express or implied, as to the nature, quality, cost or any other aspect of the external services and it is your responsibility to check all relevant details of the external services with the independent supplier prior to purchase or booking.
(ii) The Trouville hotel acts solely as an intermediary introducing independent suppliers. Your contract for any external services will be made directly with the relevant independent supplier and the hotel has no other involvement in, or control over, the provision of external services. Consequently, The Trouville Hotel will have no liability to you for the warranties, representations, acts, errors, omissions, breaches or negligence of any independent supplier or for any accidents, personal injuries, death, loss of or damage to property or any other losses, damages, costs or expenses resulting, directly or indirectly, from your purchase or use of any external service, to the fullest extent permitted under applicable laws.
It is your responsibility to check that, where appropriate, the independent supplier has adequate public liability insurance for the external service and/or to ensure that you and any dependents or associates using the external service have adequate personal insurance cover against all foreseeable risks.
Guest’s obligations
You agree to the terms and conditions of purchase imposed by The Trouville Hotel. You also agree that you are fully responsible and shall pay for all charges, fees, duties, taxes, assessments and other amounts arising out of your reservation when due, including additional taxes and fees that may not be included in the quoted rate.
You understand that any violation of The Trouville Hotel’s conditions may result in cancellation of your reservation and you forfeiting any monies paid for such reservation and the hotel debiting your account for any further costs it incurs as a result of such violation.
Privacy and data protection
Our Reservation Privacy Policy (set out below) will apply to your reservation and forms part of these Reservation Terms and Conditions.
Intellectual Property Rights
Any copyright and other intellectual property in the content and materials on The Trouville Hotel’s website remains with the hotel. Downloading, copying or otherwise using any material on the website is permitted only for private use and limited to the sole purpose of making a hotel reservation.
Force Majeure
The Trouville Hotel will not be liable for any change or cancellation of any reservation that is caused, in whole or in part, by events, occurrences, or causes beyond the control of the hotel. Such events, occurrences, or causes include, without limitation, acts of God, terrorist activities, weather, strikes, lockdowns, riots, acts of war, fire and explosions.
Limitations
The hotel nor other providers of products or services related to the Reservations Facility are responsible for communication malfunctions, failures, difficulties or lost, stolen, or misdirected transmissions, messages or entries, or the security of any such communications to the fullest extent permitted under applicable laws. Further, the hotel nor any other providers of products or services related to the Reservations Facility are responsible for incorrect or inaccurate entry information, whether caused by user(s), by any of the equipment or programming associated with the Reservations Facility, or by any technical or human error that may occur in the processing of any information related to the Reservations Facility and shall not be liable for damages resulting from any of the foregoing to the fullest extent permitted under applicable laws .
The Trouville Hotel may cancel or modify reservations where it appears that a user has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.
Governing Law
These Reservation Terms and Conditions are governed by the laws of England and the courts of England shall have exclusive jurisdiction in relation to any dispute in relation thereto.
Contact Details
The Trouville Hotel, Priory Road, Bournemouth, Dorset, BH2 5DH
Any queries arising from these Reservations Terms and Conditions should be sent by email to: sales@thetrouvillehotel.com
RESERVATION PRIVACY POLICY
This Reservation Privacy Policy provides you with information about the personal data The Trouville Hotel collects in connection with your reservation, why we need to collect it, how it will be used, who it will be shared with and your rights in relation to it.
The personal data we collect
In order to complete your reservation and arrange its fulfilment The Trouville Hotel needs to collect the following personal data as part of the reservation process:
- your first and last name
- your email address
- your postal address
- your country of residence
- your preferred telephone number
- details of your payment card including the card number, cardholder name, expiry date and CVV number
The personal data you provide us with in the course of the reservation process will be referred to in this Reservation Privacy Policy as the Reservation Data.
How we use the Reservation Data
The Trouville Hotel will be the data controller of the Reservation Data.
It is necessary for the hotel to process the Reservation Data so that your hotel reservation can be fulfilled.
The hotel has put in place all necessary legal, technical and organisational measures to ensure the protection of the Reservation Data. The hotel will not use the Reservation Data for any purpose other than fulfilling your reservation and will need your specific consent to use it for any other purpose.
Your rights
You have the following rights in relation to the Reservation Data:
- to request access to the Reservation Data by sending an email to sales@trouvillehotel.com
- to request that the Reservation Data be amended or deleted although that may mean your reservation cannot be fulfilled
- to make a complaint regarding the Reservation Data to the Information Commissioner’s Office (https://ico.org.uk).
Data Controller
The Trouville Hotel is the data controller responsible for the Reservation Data.
Our registered office is: The Gable House, New Farm Road, Alresford, SO24 9QP.
Our Data Protection Officer is Adam King, Hotel General Manager and any requests or concerns about the Reservation Data should be addressed to them accordingly.